FAQs/How it works

Can I have a weekly order or subscription?

Absolutely! We don’t want you to miss out on a week of fresh, local veggies! We suggest new customers try ordering for a few weeks first, and then when you’re ready, get in touch with us and we can move you over to a weekly standing order. These can be updated, paused or changed whenever you need to (as long as you advise us before the weekly close of orders).

How will my Produce Pod be delivered?

We will deliver your Pod in a returnable crate (lined). We charge a small hire fee for the crate and will provide a credit once we collect it from you on your next delivery.

We ask that if you are not going to be home to take your delivery that you leave out an esky with ice bricks so we can unload the items for you.

Can I substitute items in a Produce Pod?

Sorry, but for ease of operations we can’t make substitutions to the standard pod inclusions. If you have specific requests, we’ll be happy to source them for you as extra items.

Can I add items to the Produce Pod?

Absolutely! Our website lists a range of meats, treats, dairy, drinks and more that you can easily add. You can also request additional veggies and fruit or other things that you would like from the market and we will do our best to get them for you. For these items, we’ll charge the price from the producer, with a 10% handling cost.

What comes in a Produce Pod?

The basic Produce Pod includes a range of seasonal vegetables and fruit. This varies each week, and you can see the current week’s list on our website on the order page. The three variants we pack are the Weekend Getaway, Week-Long and Week-Long Family sizes, with varying amounts of each items included. Sometimes the larger sizes also have additional produce items. In addition to the standard vegetables and fruit, you can also order more veggies, fruit, meats, treats, dairy, drinks and other items that we can source from farmer’s markets or direct from our producers.

How do I purchase a Produce Pod?

Simple! Choose the size Pod you’d like, and then select any extra items you would like included in your delivery. Once you’ve selected all the items you’d like, follow the prompts in the checkout to enter your delivery details and select your delivery day. We’ll do the rest.

Can I arrange your Pods or Tours as a gift? What about vouchers?

Absolutely!

If you would like to arrange a Pod or a Tour as a gift, you can either place the order and simply note the recipients name and accommodation address as the shipping address, and make a note in the order notes so we know this is a gift. We do recommend you let the recipient know they’ll be receiving the delivery so they don’t make other plans though!

Alternatively, if you would like to arrange a gift voucher, please email us with your details at info@tableunderatree.com.au. We’ll contact you to make arrangements for payment and then send you a personalised certificate for the gift recipient. Gift certificates are available for meal pods or tours and are valid for six months.

Where do you deliver?

We deliver throughout the Northern Rivers, specialising in the Byron Bay Hinterland. As a guide, we will deliver to accommodation in the areas east of Lismore, north of Ballina and south of Ocean Shores. If you’re not sure whether your location is within this region, please check with us by emailing info@tableunderatree.com.au. In some circumstances we can make arrangement to deliver to areas outside this, so please contact us so we can sort something out. We’d hate you to miss out on some amazing cooking!

Are your ingredients and produce organic?

We support producers with genuine ethical and sustainable practices. Often that means they are organic, although not always certified. Many operate on permaculture principles while others have other ways to offset their environmental footprint and ensure the highest quality of their products. We know each of our suppliers by name. We selected them very carefully and we only work with people who are committed to caring for their stock, land and the sustainability of the local environment and community.

Is everything you use local?

That’s easy to answer: yes! We only source from producers in the Northern Rivers. That means it is grown, made or raised in our region.

What are your opening hours?

We don’t have a shopfront, so in a way, we’re always open! All deliveries are made on Fridays and Tours are available Saturdays to Wednesdays, but you can order a Pod delivery or book a Tour anytime. If you need to contact us to ask a question or get some more information, please email info@tableunderatree.com.au.

Can I order something at short notice?

We have a minimum notice to put together deliveries and your order needs to be placed no later than 4pm Tuesday for delivery on a Friday.

Can I buy a bottle of wine from you?

Yes you can. Our liquor license (LIQP770017224 Licensee Table Under a Tree) allows us to offer you not only wine, but a selection of locally made beverages. Like all our other producers, we’ve chosen our alcohol producers carefully, selecting people who not only make fantastic products, but also have a great story to tell. You can read about Symphony Hill Wines, Husk Distillery, Byron Bay Brewery, Wandana Brewing and Byron Wild Cider to help you make a selection.

We take our commitment to sell alcohol responsibly very seriously. When you place an order for alcohol, we will record your name and date of birth as it is against the law to sell or supply alcohol to, or obtain alcohol for, anyone under 18. When we make your delivery you will need to be present to receive the delivery so we can verify your age, or alternatively you can nominate another adult to receive it on your behalf.

 

What if I need to cancel an order?

You can update or cancel an order up to 4pm on the Tuesday prior to your nominated delivery. After this time you will be required to pay for any items we are not able to use for other orders.

Can I arrange your Pods or Tours as a gift? What about vouchers?

Absolutely!

If you would like to arrange a Pod or a Tour as a gift, you can either place the order and simply note the recipients name and accommodation address as the shipping address, and make a note in the order notes so we know this is a gift. We do recommend you let the recipient know they’ll be receiving the delivery so they don’t make other plans though!

Alternatively, if you would like to arrange a gift voucher, please email us with your details at info@tableunderatree.com.au. We’ll contact you to make arrangements for payment and then send you a personalised certificate for the gift recipient. Gift certificates are available for meal pods or tours and are valid for six months.

Where do you deliver?

We deliver throughout the Northern Rivers, specialising in the Byron Bay Hinterland. As a guide, we will deliver to accommodation in the areas east of Lismore, north of Ballina and south of Ocean Shores. If you’re not sure whether your location is within this region, please check with us by emailing info@tableunderatree.com.au. In some circumstances we can make arrangement to deliver to areas outside this, so please contact us so we can sort something out. We’d hate you to miss out on some amazing cooking!

How do I purchase a Meal Pod?

Simple! Choose the dish you want from our menu, tell us how many people you’re cooking for, make any selections you need to for that dish (some pods have a selection of proteins or accompaniments) and then follow the prompts to enter your delivery details. We’ll do the rest.

What comes in the Meal Pod?

We’ll supply all the key ingredients you need to cook the dish you’ve chosen. We’ll give you a recipe card to follow so you can bring the pod to life and enjoy the rewards. All you’ll need to supply is the kitchen basics of salt, pepper, oil and vinegar.

Can I get you to substitute ingredients?

It isn’t possible for us to accommodate requests to substitute, but you can do this with your own supplies if you wish. All our recipes are designed with a degree of flexibility so please adjust if you prefer.

Do you cater for allergies or other dietary requirements?

We provide information about common allergens and dietary information for each meal pod so that you can make your selections accordingly.

Do you have kids’ meals?

All our meal pods can be scaled to serve two, four, six or even more. There are a number of very family friendly selections, so kids can enjoy our local produce and products with adults. We can provide advice on which dishes are most suitable, so please contact us if you have any questions.

Are your ingredients and produce organic?

We support producers with genuine ethical and sustainable practices. Often that means they are organic, although not always certified. Many operate on permaculture principles while others have other ways to offset their environmental footprint and ensure the highest quality of their products. We know each of our suppliers by name. We selected them very carefully and we only work with people who are committed to caring for their stock, land and the sustainability of the local environment and community.

Is everything you use local?

That’s easy to answer: yes! We only source from producers in the Northern Rivers. That means it is grown, made or raised in our region.

What are your opening hours?

We don’t have a shopfront, so in a way, we’re always open! All deliveries are made on Fridays and Tours are available Saturdays to Wednesdays, but you can order a Pod delivery or book a Tour anytime. If you need to contact us to ask a question or get some more information, please email info@tableunderatree.com.au.

What happens if an ingredient is not in season? Or the quality isn’t up to scratch?

We won’t supply you with ingredients that are not of a suitable quality. If we wouldn’t use it ourselves, we won’t give it to you. So if something isn’t in season, or the quality isn’t suitable, we will make substitutions and note this on the recipe card that comes in your pod. We’ll never do that with an ingredient we know to be critical to the flavour of the dish though.

Please keep in mind that we judge quality on the taste of the ingredient, not necessarily the look of it. If that eggplant is a bit gnarly, the zucchini a tad crooked, it doesn’t mean that taste won’t still be top quality.

Do you pre-wash, cut or prepare the vegetables, fruit or herbs used in the pods?

We do portion some vegetables (for example, pumpkin) but we leave the rest of the preparation to you. It’s part of the zen of cooking.

We do recommend you wash all vegetable, fruit and herbs before you use them. This is important as we prepare and pack the meal pods in a premises that utilises rainwater.

 

Help! I’m having trouble cooking my pod… How do I…

Relax! This is a holiday, not a test and you’re meant to be having fun, not stressing about dinner. Our Pods use simple tools and techniques and our recipe cards will give you easy to understand instructions for each dish, as well as some suggestions on alternatives where it might be helpful. If it doesn’t look like the picture, who cares! It will taste phenomenal and you will have had a chance to cook with fantastic premium produce.

Can I order a different dish to what you have on the menu?

We’re game if you are!

If you have a specific request, please contact us by email at info@tableunderatree.com.au to see what we can arrange.

How are the Meal Pods packed?

Each order will be delivered in its own pod – a cooler bag made specially for us and designed to keep ingredients in optimum condition. Meats will be vacuum sealed, fruits and vegetables will be packed separately and other ingredients like dairy, pastes and olives will be portioned and packaged to ensure they are protected. We try to strike a balance between using enough of the right type of packaging to get ingredients to you freshly and safely, but also ensuring we don’t overdo it and create a mountain of waste.

We use Techni Ice dry ice sheets to keep things cold, and we’ve made sure they work. We know Techni Ice is designed for the one-way transport of food and perishables (medical supplies) and we know it is used by everyone from the Department of Defence to Qantas to Coles but we also tested it ourselves. Let’s just say there was a sacrificial tub of ice cream that suffered an ignominious fate as we trialled many different products that promised the world, but didn’t necessarily live up that promise. Techni Ice does.

All our ingredients are packed, portioned and stored in accordance with our Food Safety Plan which sets out our commitment to providing our pods to you in the safest and most practical manner possible so you can best enjoy the produce and products of the region

How do our portion sizes work?

Our meals are generous without being excessive. You can select whether you want to cater for 2, 4 or more and we will provide the right number of ingredients.

What equipment do I need to cook a Pod?

Our meals are designed to be cooked with standard kitchen provisions. Generally speaking we don’t create meals that require an oven, preferring to give you the flexibility to use stove top, barbeque, kettle, toasters and a microwave if needs be. We provide information on the website for each dish recommending what equipment you will need.

What else will I need to cook one of the Meal Pods?

A glass of wine? Seriously though, we will give you a recipe card and all the key ingredients. All you will need to supply is some kitchen basics – salt, pepper, oil and vinegar.

Can I order something at short notice?

We have a minimum notice to put together deliveries and your order needs to be placed no later than 4pm Tuesday for delivery on a Friday.

Can you cook the Meal Pod for me?

Sorry, but we are not able to cook the dishes for you. We do have Pods that require no or minimal cooking, so we’d be happy to guide you to those or recommend local restaurants for you to try. We also offer immersive experiences where we will help you cook, so please contact us directly if you’d like to find out more about these.

Can I buy a bottle of wine from you?

Yes you can. Our liquor license (LIQP770017224 Licensee Table Under a Tree) allows us to offer you not only wine, but a selection of locally made beverages. Like all our other producers, we’ve chosen our alcohol producers carefully, selecting people who not only make fantastic products, but also have a great story to tell. You can read about Symphony Hill Wines, Husk Distillery, Byron Bay Brewery, Wandana Brewing and Byron Wild Cider to help you make a selection.

We take our commitment to sell alcohol responsibly very seriously. When you place an order for alcohol, we will record your name and date of birth as it is against the law to sell or supply alcohol to, or obtain alcohol for, anyone under 18. When we make your delivery you will need to be present to receive the delivery so we can verify your age, or alternatively you can nominate another adult to receive it on your behalf.

 

What if I need to cancel an order?

You can update or cancel an order up to 4pm on the Tuesday prior to your nominated delivery. After this time you will be required to pay for any items we are not able to use for other orders.

Where do you deliver?

We deliver throughout the Northern Rivers, specialising in the Byron Bay Hinterland. As a guide, we will deliver to accommodation in the areas east of Lismore, north of Ballina and south of Ocean Shores. If you’re not sure whether your location is within this region, please check with us by emailing info@tableunderatree.com.au. In some circumstances we can make arrangement to deliver to areas outside this, so please contact us so we can sort something out. We’d hate you to miss out on some amazing cooking!

When will my Meal Pod or Produce Pod be delivered?

All our deliveries are made on Fridays, except by special arrangement.

On Thursdays, we sent out an email advising when we expect to be delivering in your area. If you are not going to be home, we ask that you leave out an esky with ice bricks so we can unpack your items.

If you are visiting the region and will be staying at holiday accommodation, please let us know. In most cases we can make arrangements with the property managers to leave your order somewhere safe for you to collect later that day, or over the weekend.

And if you’d like to discuss another arrangement with us, please email info@tableunderatree.com.au to see if we can assist you.

Can I pick up an order?

We are open to options to make it easy for you to enjoy the food we offer, so if delivery to your accommodation really won’t work, please email info@tableunderatree.com.au to see what we can arrange.

What are your delivery fees?

We offer free delivery on a minimum order of $50. For orders under this amount, we will charge a fee to cover our time and the distance travelled.

What are your opening hours?

We don’t have a shopfront, so in a way, we’re always open! All deliveries are made on Fridays and Tours are available Saturdays to Wednesdays, but you can order a Pod delivery or book a Tour anytime. If you need to contact us to ask a question or get some more information, please email info@tableunderatree.com.au.

What if I need to cancel an order?

You can update or cancel an order up to 4pm on the Tuesday prior to your nominated delivery. After this time you will be required to pay for any items we are not able to use for other orders.

Can I arrange your Pods or Tours as a gift? What about vouchers?

Absolutely!

If you would like to arrange a Pod or a Tour as a gift, you can either place the order and simply note the recipients name and accommodation address as the shipping address, and make a note in the order notes so we know this is a gift. We do recommend you let the recipient know they’ll be receiving the delivery so they don’t make other plans though!

Alternatively, if you would like to arrange a gift voucher, please email us with your details at info@tableunderatree.com.au. We’ll contact you to make arrangements for payment and then send you a personalised certificate for the gift recipient. Gift certificates are available for meal pods or tours and are valid for six months.

Are the Tours weather dependent?

We’re adaptable and we hope you are too! We plan the tours with weather forecasts in mind, so unless the day has turned out to be completely atrocious, making it impossible to provide you with a great day out, we will proceed with your tour and adapt it accordingly. If we absolutely have to cancel the tour, we will contact you to reschedule the tour or to provide a refund.

What’s included in the Tours?

We will pick you up from, and return you to your accommodation (or from a central location if required). We will take you to visit three or four locations, which might be farms, outlets or other destinations related to our producers and suppliers or places that are Hinterland-musts. We will always include a coffee stop along the way so we can recharge your energy with morning tea. And of course, we will provide you with lunch at a farm or at one of our favourite local restaurants or cafes. The important thing to know is that the tours are always personalised, so we make sure to arrange something you will absolutely love.

Why isn’t there a detailed itinerary for the Tours?

Because no two tours are the same! The beauty of offering private tours is that we can adapt and adjust based on your interests, on the season and on what is happening in the region at the time. We’re also very conscious that sometimes our farmers and producers are flat out – whether harvesting, processing or something else equally farm-like – so it isn’t possible for them have us come and visit. That’s why we plan each tour individually.

I want to go and see a particular farmer. Can you please arrange that?

If you have a particular interest in something, please let us know and we can try and include that in your tour.

Can you include other activities in the Tours? Things that aren’t food related?

Of course. If you have something in mind, please let us know and we can try and include that in your tour if time allows.

What kind of vehicle do you use to run the tours?

We use a comfortable and spacious SUV for the tours.

Can I buy things on the Tour?

At some of our stops, there may have products or produce available to buy. You’re under no obligation to purchase anything though, and we do not seek or take any commission on sales. We will always ensure there is an esky in the vehicle, stocked with Techni Ice dry ice sheets to keep any purchases cold if required.

What should I bring or wear?

Bring your curiosity and some sensible shoes!

We recommend you bring layers to keep dry or warm. Particularly in summer, the weather can vary considerably from the coast to the hinterland and it rains often (we will have umbrellas in the vehicle). And please do wear or bring covered shoes to ensure your safety at any farm stops we make.

Beyond that, we recommend you have cash handy if you want to make any purchases, as at some places including roadside stands, this will be your only payment option.

 

Are the Tours family friendly? Pet friendly?

We can plan our Tours to ensure they are suitable for children, so please advise us if you have children included in your booking. Sorry, but we are unable to accommodate pets.

What are your opening hours?

We don’t have a shopfront, so in a way, we’re always open! All deliveries are made on Fridays and Tours are available Saturdays to Wednesdays, but you can order a Pod delivery or book a Tour anytime. If you need to contact us to ask a question or get some more information, please email info@tableunderatree.com.au.

What if I need to cancel a Tour booking?

We’d be awfully sorry for that to happen, so where possible we’ll encourage you to think about changing the date rather than cancelling.

If something happens that means you have to cancel your booking, we would ask you to give us as much notice as possible. Requests for cancellation or change of date of food tours outside of 7 days of the tour will incur a 25% cancellation fee. Cancellation within 7 days of departure will result in a 50% cancellation fee. No refund is provided for tour cancellation within 48 hours of departure.

Can I arrange your Pods or Tours as a gift? What about vouchers?

Absolutely!

If you would like to arrange a Pod or a Tour as a gift, you can either place the order and simply note the recipients name and accommodation address as the shipping address, and make a note in the order notes so we know this is a gift. We do recommend you let the recipient know they’ll be receiving the delivery so they don’t make other plans though!

Alternatively, if you would like to arrange a gift voucher, please email us with your details at info@tableunderatree.com.au. We’ll contact you to make arrangements for payment and then send you a personalised certificate for the gift recipient. Gift certificates are available for meal pods or tours and are valid for six months.

How do I pay for my order?

We will send you an invoice by email with details of how you can make a direct deposit.
For Produce Pods and Meal Pods, this will be sent to you the day prior to delivery.
For Tours, this will be sent to you once we have confirmed all the stops and arrangements for your Tour.
0
    0
    Your Cart
    Your cart is emptyReturn to Shop